Delivery & Return Policy

Delivery & Return Policy

We ship to almost every country in the world, and we accept returns from every country in the world (subject to the conditions below).

1. Dispatch

EarBuddies™ products are dispatched from Monday to Friday, except on English Public Holidays (usually 8 days per year). We do our best to send out all orders received by 15:00 (UK time) the same day. Orders received after this cut-off time will usually be dispatched on the next business day.

All goods are verified as sealed, photographed, and weighed prior to dispatch. You will receive an automated email with tracking information when your item is shipped.

It is your responsibility to provide the correct address; this includes providing a PO Box where one required is by your country’s postal service (specifically United Arab Emirates (UAE) and Qatar), and avoiding using a PO Box address if shipping to the country uses the Royal Mail International Signed Service, and International Tracked & Signed Service, and there will not be anyone present to sign for the item (you can find out which Royal Mail service is available in your country by using the ‘Shipping Rates Calculator’ on the ’Shopping Cart’ page).

2. Delivery

All Goods : All goods are carried according to the Terms and Conditions of Royal Mail (www.royalmail.com). If no-one is available to receive the item (and provide a signature, in some countries), your items will usually be taken back to the local delivery office to await re-delivery or collection. An attempt to deliver will be considered equivalent to a delivery. We cannot be responsible for delays or losses incurred as a result of an incorrectly supplied address, failure to accept the goods when delivery is attempted, or failure to collect the goods from the local delivery office within the stipulated period.

Within the UK : Goods within the UK are sent using the Royal Mail Tracked 24 service. Please note that your items may be delivered on a Saturday or Sunday. You can monitor progress using the tracking information. If you believe there is a problem with your delivery, you can contact Royal Mail to request an update. In the unlikely event of non-delivery, or other issue, you must notify us within fourteen days of ordering using our contact form.

Outside the UK : We ship to almost every country in the world, using the Royal Mail International Service. This service uses the Postal Authority of the delivering country; that is the service that delivers your daily mail. From the international delivery point in the destination country, the package is in the hands of your national delivery service. You can monitor progress using the tracking information. If you believe there is a problem with your delivery, the best solution would be to contact your national delivery service and / or customs, and ask them to find the tracking number on their system. In the unlikely event of non-delivery, or other issue, you must notify us within 30 days of ordering using our contact form.

Customs and Charges : Neither EarBuddies nor Royal Mail have any control over fees and charges levied by international customs authorities in the EU or worldwide, and these remain the responsibility of the recipient. We (EarBuddies) are based in the United Kingdom (UK). Since the UK left the EU on 31st December 2020, EarBuddies no longer charge VAT on sales to European countries. However, VAT, customs duties and handling fees may be applicable on goods entering the EU from the UK, and may be charged directly by the Customs Authority in your own country.

Estimated Delivery Times : These are shown in the ‘shopping & shipping’ section of our help menu. Please note that Saturdays, Sundays, UK Bank Holidays and Holiday/Festival and Religious Days in all countries of delivery are not considered working or business days. The day of dispatch is not included in delivery estimates. In calculating delivery times, it may also be necessary to make allowance at Christmas and New Year periods, when all postal systems are very busy. We cannot be responsible for postal service delays of any sort, service interruption due to severe weather, airline failure, or customs processing, and we give no guarantees nor offer compensation for delay in dispatch or delivery. We make every effort to allow as many customers as possible worldwide to purchase EarBuddies products. We hold no sway, however, over the Customs handling in individual countries, or the processing of international packages in the country of delivery. If the postal system in your country is poorly established or unreliable, we recommend that you purchase through a Shop and Ship Service such as Aramex.

3. Returns & Refunds

We accept returns from every country in the world, in accordance with our ‘Returns & Refunds’ policy.

  • We are happy to accept a return provided none of the EarBuddies products you are returning are opened, used or damaged. By returning your items you are confirming that the Basic Kit remains sealed, the shaver has not been used, and that none of the other contents of the Premium Pack have been opened. We take product integrity very seriously and we have multiple methods of tamper prevention, and rigorous screening on return.
  • We cannot accept part returns, as we cannot process part refunds. We can only accept returns of whole items, or whole collections of items.
  • Returns postage is the responsibility of the purchaser. We recommend you use a tracked and insured delivery method.
  • If you would like to return your order, you must indicate your intent to return within 14 days of the delivery of your order, using the contact form. We will respond by email with the returns number and additional information. You then have 30 days from the receipt of your return number, for your returned item to be delivered to our UK facility.
  • The order must be returned to us in accordance with the Returns & Refunds policy, and the instructions in the email containing the returns number.
  • The returns number must be clearly displayed on the outside of the package, or the return cannot be accepted.
  • Returns from outside the UK - please write ‘Returned Goods – Failed Sale’ on the outside of the parcel along with your order number. Please also mark this clearly on your return customs documentation (CN22 and/or CN23), for example by ticking the box titled ‘Returned Goods’. Failure to do so may result in the parcel being returned back to you, or extra customs charges / taxes / fees, which will be deducted from your refunded amount.
  • Items being returned should be securely packaged in a sealed box to make sure the contents are protected during transit. Our Returns Team will review all items to check they meet the criteria outlined in this Returns Policy. If you have made a return that does not comply with the Returns & Refunds policy, the return may be rejected, we may not be able to process a refund, and your item may be discarded.
  • Once we have received and inspected the goods we will issue a refund, less the cost of shipping (as this service has already been consumed). We will make the reimbursement using the same means of payment you used for the initial transaction.
  • We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling or damage by you.

4. Changes To Our Delivery and Returns Policy

The details of our Privacy Policy, Terms and Conditions and Delivery and Returns Policy may change over time. You should check these documents frequently to see if any recent amendments or additions have been made.

5. Last Modified

The Terms and Conditions and the Delivery and Returns Policy were last modified on 9th May 2023.